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Request a New Feature

Learn how to submit feedback or feature requests directly to the DaySmart team.

Written by Kyle Goodman

📝 Overview

This article walks you through how to submit a feature request directly from within the software. You can share ideas, view previous submissions, vote on requests, and update your email preferences.

📨 Submit a Feature Request

Use the in-app Resource Center to submit your feedback or feature suggestions to the DaySmart team.
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💡Pro Tip:

  • If you experience issues or notice something that seems to no longer work as intended, contact support directly rather than submitting a feature request. This ensures the issue is addressed promptly and avoids delays. You can reach support at [email protected] or via our live chat.

  • Be clear and specific. Describe the feature, your goal, and any workarounds you currently use to achieve it.

  1. Use the in-app messenger to submit your feedback or feature suggestions to the DaySmart team.

  2. Click on Send us a Message.

  3. Type "Human" or "Agent" into the chat and send your message. Rocky, DaySmart Pet's AI Assistant, will connect you to a set of routing options.
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  4. Select Submit a Feature Request from the options provided.

  5. Click Create a Ticket.

  6. In the form, fill out the following:

    • Add a Title

      • This should make it clear what Feature or enhancement would you like to see implemented.

    • Add a Description

      • This should include additional details explaining the request and what you are trying to achieve?

    • Any workaround you’re using for this issue.

    • Upload a File

      • This can be inclusive of images or attachments if helpful.

    • Add a Product Area

      • If applicable, select a Product Area that this request corresponds to.

  7. Click Create a Ticket to finish.
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❓ Frequently Asked Questions (FAQs)

Find answers to common questions or additional details that may not be covered in the main instructions.

What fields do I need to fill out?

Click the arrow to view the answer

Include the following:

  • Add a Title

  • Any workaround you’re using for this issue.

  • Upload a File

  • Add a Product Area

How do I see other users’ requests?

Click the arrow to view the answer

At this time you're unable to see other user's requests, only your own.

How do I vote for a request?

Click the arrow to view the answer

At this time we do not have voting capabilities. If there's something you request that others have requested, we update those numbers on the back-end for the Product Team to have visibility into.

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