📝 Overview
This article explains what messaging verification is, why it is required for U.S. texting, and how the process works when DaySmart submits on your behalf. You will see what information we need from you, what to expect during review, and how to avoid delays so your reminders and notifications deliver reliably.
🔑 Who Verification Applies to
DaySmart submits verification for customers who uses the following DaySmart Messaging features
📣 Features that Require Verification
Click the arrow to learn which features need verification
Click the arrow to learn which features need verification
⚠️ Please Note:
Messaging is unavailable until your verification is approved.
Reminders & Notifications | 2 Way Texting | Text Marketing Start Guide - Cloud |
🧾 What We Need
Verification needs specific business details so carriers can identify who is sending the messages and confirm you follow compliant practices. Send the items below to help us submit a complete application with no back-and-forth.
Click the arrow to learn what info we need from you
Click the arrow to learn what info we need from you
⚠️ Please Note:
All fields including a valid website must be completed for reminders to send properly. Private social media links are not accepted for messaging verification.
DaySmart makes this easy with a free Online Booking site included in your subscription. If you do not have a website, enable it and follow the DaySmart Online Booking Start Guide – Cloud in the Help Center.
Required Business Contact Info
Business name, e-mail, address, & phone
Business Type (sole proprietor or LLC)
EIN/BRN if applicable
Website URL that is public and matches your business name
🛠️ How the Verification Process Works
Understand what happens after you send your details. Use the steps below to understand timing and what we do for you.
Click the arrow to learn how we handle verification on your behalf
Click the arrow to learn how we handle verification on your behalf
Gather details
We send you a short checklist requesting the items listed above.We submit your application
DaySmart completes the Brand and Campaign registration for your business using the details you provided.Review period
Carriers review the information. Timing varies. Accurate, complete details are approved faster.Approval and activation
Once approved, we connect your messaging number so reminders and notifications send as expected.Status updates
We notify you if we need anything else or when approval is complete so you can proceed with confidence.
⏱️ Next Steps
Approval time varies by carrier and by the completeness of your details. Many accounts complete in a few business days once accurate information is submitted. If carriers request clarification, we will contact you to resolve it quickly.
⚠️ Common Reasons for Delays
Website is missing key information, such as:
Business address
Services and prices
About Us details
Privacy Policy and Terms links
Opt-in and opt-out details are unclear
Business identity details are incomplete or inconsistent
Sample messages do not match your use case
☎️ Toll-Free Messaging Users
If your account uses a toll-free number, we submit Toll-Free Verification instead of 10DLC. The information needed is very similar. We will confirm which path applies to your account.
❓ FAQs
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Do I need a Twilio account or to log in anywhere?
Click the arrow to view the answer
Click the arrow to view the answer
No. DaySmart submits and manages the verification for you. You only need to provide the requested business details.
Can we start sending before approval?
Click the arrow to view the answer
Click the arrow to view the answer
No. Sending messages are unavailable until verification approval. To avoid disruptions, complete the checklist promptly so we can submit right away.
What if my business information changes later?
Click the arrow to view the answer
Click the arrow to view the answer
Tell us as soon as possible. We will update your registration so your messages remain compliant and deliver reliably.
Why do I need to provide my Business Registration Number?
Click the arrow to view the answer
Click the arrow to view the answer
Providing this record will prove that you are a registered business. It will help verify your business.
Where can I find my Business Registration Number?
Click the arrow to view the answer
Click the arrow to view the answer
There are a number of places you can find this number if you don’t have it handy.
Certificate of Incorporation
Any Companies House correspondences
Performing a search within the Companies House online public register